Cancellation & Refund Policy

This policy explains the cancellation and refund terms applicable to purchases made through Invitekar.in.

Please read this policy carefully before completing your payment.

1. Nature of Our Product

Invitekar provides personalized digital invitation websites.

Each invitation is created using information and content provided by the customer and is intended specifically for that customer's event.

The final product is delivered digitally through a shareable invitation link.

Because the product is personalized and digital, it cannot be physically returned.

2. Cancellation

Once payment has been successfully completed and the personalization process has started, the order generally cannot be cancelled.

Please review your selected design and information carefully before completing your purchase.

3. Refunds

Because personalized invitation websites are digital products, payments are generally non-refundable once an order has been placed and processing has started.

However, legitimate payment-related issues may be reviewed as described below.

4. Eligible Refund Situations

We may review refund requests in situations such as:

Duplicate Payment

If you were charged more than once for the same order due to a duplicate transaction, we will investigate the transaction and refund the confirmed duplicate amount where applicable.

Payment Deducted but Order Not Created

If money was successfully deducted from your account but your order was not created due to a payment or technical failure, please contact us with the transaction details.

After verification, an eligible refund will be processed to the original payment method.

The actual time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Incorrect Information Provided by Customer

Customers are responsible for checking the information entered before submitting their order.

Examples include:

• Incorrect name
• Incorrect date
• Incorrect time
• Incorrect venue
• Spelling mistakes
• Incorrect photographs

If you notice an error after submitting your order, contact us as soon as possible.

Where technically possible, Invitekar may assist with correcting the information.

Corrections are not automatically grounds for a refund.

6. Invitation Design Issues

If your invitation has a genuine technical issue caused by our system, please contact us.

We will make reasonable efforts to investigate and resolve the issue.

Where appropriate, we may correct or regenerate the invitation rather than issue a refund.

7. How to Request a Refund

For eligible payment-related issues, contact us within 7 days of the transaction.

Please provide:

• Order details
• Payment reference/transaction ID
• Registered phone number or email
• Description of the issue

Our team will review the request and respond after verification.

8. Refund Processing

Approved refunds will generally be sent to the original payment method.

The time required for the refund to appear in your account may vary depending on the payment provider and bank.

9. Contact Us

• Invitekar.in
• Business/Company Name: Tantradhara Technologies
• Email: contact@invitekar.in
• Phone/WhatsApp: +91 77589 68054

This policy does not limit any rights you may have under applicable consumer protection laws.